By | November 27, 2023
How to get a refund from the Google Play Store

Google Play Store logo against a gray background

Whether it’s a game that doesn’t work properly or an app that doesn’t suit your needs, you want a refund for your purchase. Google makes requesting a refund a relatively painless process. If you bought one of the latest and greatest Android tablets and went a little overboard downloading the best Android apps, here’s how to request a refund on Google Play.

This guide shows you how to request a refund on Google Play and the limitations involved. The refund policy is the same for all apps, games and microtransactions. We’ll also show you how to get refunds for eBooks, audiobooks, TV shows and movies.

The easiest way to get a refund from the Google Play Store is on mobile

According to the Google Play Store refund policy, you can request a refund for apps and in-app purchases within 48 hours of your purchase. E-books, audiobooks, movies and TV shows can be refunded within seven days as long as you haven’t downloaded or started watching the content.

Refunds are usually processed within one business day, and the funds are automatically returned to your payment method. If Google rejects your request or you’re outside the 48-hour window for an app, contact the app developer for a refund.

If you refund a purchase and then buy it again later, you will not receive an automatic refund. In this situation, you need to contact Google Play support or the app developer to request a refund.

How to request a refund from the Google Play Store on mobile

Follow the steps below to get a hassle-free refund if you’re covered by Google Play’s refund policy.

Before you start, make sure you’re using the Play Store while signed in to the same account you purchased from.

Method 1: Best for refunding an in-app purchase

  1. Go to the Play Store page of your purchased app and tap Refund.
  2. Click Request a refund in the pop-up window.
  3. Once you have confirmed the refund, you will receive an email confirms that your refund request has been processed and that the money will be refunded.

Method 2: For a refund of an app or in-app purchase

This method can be used to refund any purchase.

  1. Open Play Store and tap your profile picture in the upper right corner of the screen.
  2. Tap Payments & subscriptions from the pop-up window.
  3. Tap Budget & history.
  4. Tap your purchase and tap Refund.
  5. Confirm your refund by pressing Yes in the pop-up window.

Requesting a refund is relatively straightforward, but check your bank statement to make sure the money arrived. Please contact the Google Play Store support team if there are any issues with your refund request.

How to request a refund with a desktop computer

You can request a refund via a computer browser. One method uses Google’s digital support assistant. The second is similar to the method described above but useful if you prefer to use your computer.

Method 1: Refund through the digital support agent

Google’s automated support agent can guide you through the Google Play refund request process. This works for full app refunds, not in-app purchases.

  1. Go to the Google Play help topic on requesting a refund.
  2. Click Request a refund. This will open a help guide on the right.
    Desktop browser showing Google Play refunds support page

  3. Confirm that the email address entered matches the one you used at the time of purchase. If so, click Yes.
    Google Play refund conversation with the Yes button highlighted

  4. Select the purchase you want to return. If you don’t see it in the first list, select it Load button to view additional orders.
    Google Play refund conversation with a recent purchase highlighted

  5. Select the reason for your refund request.
    Google Play refund conversation with a reason for the refund highlighted

  6. Choose Yes, request a refund to confirm.
    Google Play refund conversation with

  7. You will receive an email confirming your refund request.
    Google Play email confirmation

That’s all! You have processed your refund. You will receive another email from Google within the next four days to confirm whether the refund goes through.

Method 2: Request a refund through Google Play

You can also request a refund through the Google Play website. Follow these steps if you didn’t see the purchase via the digital assistant method. This method can refund purchases in apps, movies, and other items.

  1. Open your order history page in Google Play. You will be asked to log in if you are not already.
  2. Choose Report a problem next to the item for which you want a refund.
    Google Play list of previous orders

  3. Select a reason from the list.
    A list of ordering issues on Google Play

  4. Use the text box to explain why you deserve a refund.
    A reason for a refund on Google Play

  5. Choose Submit to request a refund. You will be contacted by email within the next four days.

Things don’t always go smoothly. Here’s how to solve common problems when requesting a refund.

How to request a refund for a purchase older than 48 hours

If the refund button does not appear in the transaction list, the refund period of 48 hours has expired. Contact Google Support or the app developer to request a refund for a purchase for which the refund period has expired.

To contact the app developer, go to the app’s Play Store page and tap App support to expand the developer’s contact information. When you see the email address in the drop-down menu, tap the email to write a message to the developer about your refund. Include as much relevant information as possible. More information always helps to get your money back.

Check the status or history of a refund

Google’s online refund system has a refund progress check built in. If you requested a refund and didn’t notice the refund or the refund hasn’t reflected in your bank account, check the status of your refund. Here’s how:

  1. Open the Google Play refund status checker.
  2. Confirm the email address associated with the account that made the purchase. If you’re signed in to the Google account you used for the purchase and refund, Google will ask you to confirm or change the account. Choose Yes, go aheadThen click Continue.
    Google Play refund status form confirming email address

  3. Once you have selected the correct account, select Under Review or Review completed.
    Refund options on Google Play

  4. Click Continue to see a list of the refunds that match the category.
    A list of Google Play refunds under review

Get your money back

Google’s refund system is automatic, so it might not make the right decision. Contact Google Customer Support if you can’t find out why your refund was denied. When you get your money back, try one of the best options in the Google Play Store to find all the best apps available in other stores.

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